Support Portal

If you feel you have found a bug within UniPhi, then please log a support ticket via our support portal at:

Apps and Plugins

UniPhi OnSite (iOS)
UniPhi OnSite (Android)
Outlook Plugin (UniPhi v11, Forms Authentication)
Outlook Plugin (UniPhi v11, Windows Authentication)
Outlook Plugin (UniPhi v10 and under)

Which version of the UniPhi Outlook Plugin should you choose?
If you subscribe to UniPhi as a cloud-hosted service, you need Forms Authentication
If you have UniPhi installed within your organisations network, you need Windows Authentication

The UniPhi Outlook Plugin is only compatible with the 32bit version of Office / Outlook.
Even if you are running 64-bit Windows, it is still generally recommended you install 32-bit Office as there are various compatibility issues with the 64-bit version: Read More

For network admins looking to deploy the UniPhi Outlook Plugin via Group Policy, we have further instructions.

Training Manuals

For everyone
UniPhi Issues and Actions Management Manual
UniPhi Document Management Manual
UniPhi Timesheets for Team Members
UniPhi Risk Management Manual

For project and cost managers
UniPhi Financial Management Manual
UniPhi CRM Contacts Sites and Organisations Manual
UniPhi Cost Management Manual
UniPhi Practice Management Manual
UniPhi Resource Planning Manual

For administrators
UniPhi System Administrator Manual
UniPhi Timesheet System Manual
MYOB Accounting Integration Manual
Xero Accounting Integration Manual
Reckon Accounting Integration Business Rules

Tutorial Videos

We have a number of task based tutorial videos on our YouTube page. These “how to” videos are short sharp and to the point, and they are designed to complement the more detailed training manuals. Each video has been created to demonstrate the various functions and tasks to get you up and running, and are found here:

Discussion Forum

The UniPhi forum contains a series of FAQ’s and answers to some of the common queries that we receive from our clients. If your question has not been raised, you can raise a new query.

Process Diagrams

Attached for your reference is a series of Visio process flow diagrams. These diagrams also complement the detailed training manuals, and serve as a quick reference guide for the various processes involved in using UniPhi effectively.

UniPhi High Level Process Diagrams